Here is a selection of questions that we get asked the most, if you can't see the answer that you are looking for, please contact us via phone, live chat or email.
Delivery and Returns
We accept returns on items that are sent back to us un-used and in the same condition it was received. Print off our returns label and send it back to our returns address.
Once we have received your item back, you will be notified by email and we will refund the amount paid to your original payment method. You should receive your refund instantly but it may take up to 10 days to process.
Unfortunately, we cannot reimburse you for return postage costs unless we have made an error with your order. Please keep proof of postage in case anything goes missing!
In the very unlikely event that your item is defected or damaged, we will replace the item as per the sale of goods act. Please do not send the item back to us.
Please send us an emailwith your order number and a clear image of the faulty item that we can use to identify the fault and keep for our records.
We will organise sending out a replacement to you or we will provide you with a refund. If we do need you to send the item back to us for further investigation, we will cover the cost of return postage.
Yes, if the hair tool that you ordered is not best suited to your hair type, simply send your item back within 30 days. Once we have received your item back, we will send out the item you wish for it to be exchanged with.
If you would like a personalised recommendation, please contact the hair tools experts in our customer care team. You can find our contact information here.
Help and Advice
Monday to Saturday: 9am to 5pm
We are available by telephone, live chat and email at these times. If you contact us outside of these times we will get back to you as soon as possible.
Yes, We offer hair tool collections designed for specific hair types including Thick Hair, Fine Hair and Curly Hair. We are also available to make any personalised recommendations for hair tools that will work best in your unique hair type. Please contact us for advice!
We are in the process of creating a series of Youtube videos that will give you a step-by-step guide on how to use our Men's Hair Tools. Sign up to our Newsletter to be notified when the series will launch as well as exclusive offers and product launches