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Returns Policy

Returns Policy 

Summary:

We want you to have a smooth care-free shopping experience with us at Men's Hair Tools. So, if you are not fully happy with your purchase, please return it to us within 30 days and we will refund you or offer you an exchange.

If you wish to return your hair tool(s) to us, simply fill in this printable returns form which you can find here. The returns form will collect your order details, and details on whether you would like to return or exchange your item for another item. Please safely package up your item(s) and include your completed returns form.

Send your return to:

Men's Hair Tools (Returns)
Kingslake House, 
Union Street
Brighton,
BN1 1HA,
United Kingdom.


MHT Quality Guarantee

At Men's Hair Tools, quality and product longevity is important to us. We have created The MHT Quality Guarantee to ensure our customers the quality of our hair tools, offering a full replacement if any fault was to be found with the quality of the hair tool.

We will require an emailed photo of any damage to your hair tool for our records, to confirm damage and in turn honour the Men's Hair Tools Quality Guarantee.  A receipt is not required as we will have your email address on our records. Hair Tools that have been modified or damaged as a direct result of mishandling and failure to follow our maintenance guide will not be covered under the guarantee and replacements will be sent at our discretion.

 

Full Returns Policy

This is our (Men's Hair Tools Ltd) returns policy in relation to the Consumer Protection (Distance Selling) Regulations 2000. The goods and services for sale on this site are all owned by Men's Hair Tools Ltd and are supplied by Tegen Online Ltd. Your contract as the consumer is with Men's Hair Tools Ltd which is a registered company in Eng & Wales No:14040072. 

Our returns policy protects your purchase for 30 days from the date you receive your order. Any returns after this time will not be covered by our returns policy under the Consumer Protection (Distance Selling) regulations 2000. Your statuary rights under the sale of goods act are not affected.

In order to be eligible for a refund or an exchange, your item(s) must not have been used and must be in the same exact condition as it was received. Any items not in its original condition or that are damaged will not be refundable. Gift cards are also non-returnable.

In order to process your return, we require proof of purchase. We remind you that you are responsible for the goods until they are back in our possession and are also responsible for any return postage fees. Please do not send your purchase back to the manufacturer.


Refund Procedure

Once we have received your return, we will send you an email notifying you of the approval or rejection of your refund following an inspection of the item. If you are approved, your refund will be processed as the full amount paid for the item(s) that you have returned. If you paid for Standard Delivery, the cost of this will be refunded to you. Unfortunately, we cannot refund you for premium delivery options or the return postage. Your refund will be applied to your original payment method, within 7 days. If you haven’t received a refund after 7 days, first check your bank account and contact your card company directly as it may take some time before your refund is officially posted by them.

If you’ve done all of this and you still have not received your refund yet, please contact us.


Credits

At your request instead of a cash refund, a credit to the value of your due refund can be applied to your account. The credit will remain on your account for 1 year and can be used in full or part payment for items from our website.


Gifts and Refunds/Returns

If the item was marked as a gift, you will receive a gift card with the return value which will be mailed to you once the returned item has been received. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will have to send a refund to the gift giver and they will find out about your return. 


Returning Faulty Items

In the unlikely event that your item is defected or damaged, we will replace the item as per the sale of goods act. Please do not send the item back to us. Please send us an emailwith your order number and a clear image of the faulty item that we can use to identify the fault and keep for our records. We will organise sending out a replacement to you or we will provide you with a refund. If we do need you to send the item back to us for further investigation, we will cover the cost of return postage. 

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